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ICDS Recruitment
Connacht House
24 Upper Fitzwilliam St, Dublin 2
Tel: 00353 1 632 1200

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Assistant Contract Manager - Insurance Repairs

Location: Clapham Common, South West London (SW4), London, U
Entered: 15 Dec 2018
Salary: Negotiable
Duration: Permanent

Our client are a London-based principal contractor specialising in providing building and drying works to our client which provides a complete service including building reinstatement works to anyone who has made or is about to make an insurance claim following damage to their property or a third party’s property.

What They Offer To Homeowners

A complete service to clients following an incident which would result in a property insurance claim.

Their Service

  • We will survey the incident promptly, prepare a full report for insurers containing photos, measurements and costs
  • to deal with the damage including drying out if applicable.
  • We will meet with loss adjusters and negotiate with the adjuster / insurer for authorisation to carry out repairs
  • We will undertake, project-manage and finance all repairs for the client to pre-loss condition sending our invoice
  • to insurers after the client is completely satisfied
  • We act for the homeowner to ensure that repairs are specified correctly and completely but at the same time
  • manage the claim efficiently reducing the claim life cycle and the cost and risk of future problems cropping up
  • We charge the homeowner nothing for this service and pay for our time by achieving a margin on the building works we carry out

The Benefit To Homeowners

  • Time saved dealing with the claim and lengthy negotiation with insurers / loss adjusters
  • Homeowners saved the hassle of getting several quotes from builders and the risk of prescribing to builder exactly what to include in the quote
  • Pre-claims advice to the homeowner and expertise in packaging the claim in a way that has the best chance of success with insurers
  • Repairs done and project-managed expertly, started within 72 hours from authorisation

The Role

  • Full time permanent role 
  • Prepare cost schedules for building repairs on bespoke software
  • Assign jobs to the company’s panel subcontractors explain the works sequence to the subcontractors
  • Brief the client so he knows what is going to be done in his home and in what order
  • Ensure smooth communication between the subcontractor and the client so works proceed smoothly and are completed in as short a time as possible.
  • Deal with client’s questions on the works, to deal with client complaints / concerns and any problems which need to be resolved in connection with the repairs
  • Source and arrange samples of materials for upcoming contracts
  • Site visits to clients’ properties to perform spot checks on subcontractors and carry out audits for works in progress and get materials approved
  • Source new subcontractors in line with the company’s capacity requirements

Training Provided

  • Office training on the company’s bespoke web-based system for the preparation of cost schedules
  • Office training on the company’s works contracts and the company’s rules for subcontractors
  • On the job training with Contracts Manager on how to manage repair contracts, liase with clients and subcontractors and how to handle client/contractor concerns on the works to be done
  • On the job training with Contracts Manager on performing quality, works in progress audits and value of works

Skills of Ideal Candidate

  • Knowledge of repair building costs in depth
  • Ability to plan a repair job, predict issues, , prepare a method statement and risk assessment
  • Ability to communicate with and organise building contractors to do a job to the right quality and on time
  • Excellent customer service skills and ability to effectively solve problems for clients and contractors

If you are interested in this role please send a CV to or Call Stephen on 0208 861 7847.




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